FAQ


General

Orders and deliveries

  • What is the delivery time for physical books?
    The Netherlands: 1 to 3 working days
    European Union: 12 working days
    Rest of the world: 21 working days

    The delivery time for some books may be slightly longer. This will be stated on your order. International delivery times vary from country to country and depend not only on the distance to the destination, but also on how long it takes the packages to be cleared and released by Customs in the destination country. However, delivery within the European Union generally occurs within approximately 12 business days after shipping and orders in the rest of the world usually arrive within 21 business days.

    All orders are shipped with track & trace code. You will receive this code by e-mail. If you have created an account, you will also find the code in the order information in your account.

    If your order is being shipped outside the Netherlands, please be ready to pay your import fees directly to the carrier (FedEx) at the time of delivery to avoid any delivery delays. If you have not received your product within the delivery time as stated above, please contact us via klantenservice@boomdenhaag.nl.
  • What is the delivery time for electronic products?
    Electronic products are always delivered immediately. If this is not the case, then please contact us via klantenservice@boomdenhaag.nl. We will attend to the issue as soon as possible.
  • How much is the postage?

    In the Netherlands you pay no shipping costs for orders over € 50.00. For orders of less than 50 euros, the shipping costs are € 2.95.

    Outside the Netherlands, postage is determined according to the weight of your order.

  • Delivery
    You can track your order via your account. Once your order has been dispatched, you will find the track and trace code in your account. You can use this code to track your order.
  • Import or customs duties
    In non-EU countries, import or customs duties may be levied when the order arrives in the country of destination. These charges are for your account as the customer; the charges may vary from country to country. The customs authorities at the destination country calculate the amount owed. If you would like to know how much these duties are, please contact the customs services in the country in question.

Payment

Returns

  • I have returned my order. When can I expect to get my money back?
    Once we have received and accepted the return shipment, we will deposit the amount into your account as soon as possible. The amount will be in your account within a few days, and in any event within 30 days of processing the return.
  • Can I return products?
    With the exception of electronic books and subscriptions, you may return Boom uitgevers Den Haag products within 14 days of receipt (right of withdrawal) without having to give reasons. Postage for returning products is for the customer’s account. The withdrawal period lapses 14 days after the day:
    - on which the article is in your possession;
    - if there are several articles in one order that are delivered separately, then after the day on which you received the last article.

    You can exercise your right of withdrawal by contacting klantenservice@boomdenhaag.nl for a returns form. Please state the invoice number, the title, the ISBN and the number of copies that you would like to return. If you have created an account, you will find the return form there under 'Orders and products'. You may only return the article if the article is complete, is in its original condition and in the producer’s packaging, insofar as this can reasonably be expected. Exercising your right of withdrawal does not negate any payment obligation that you may have. You will still have to pay within the stipulated period. If you have paid for the order in advance via iDEAL, we will deposit this credit amount as soon as possible. The amount will be in your account within a few days, and in any event within 30 days of processing the return.

    If you placed the order via another bookshop or webshop, then you will have to process the return through this bookshop.

E-books

  • How can I order an e-book?
    You can order an e-book just as easily and quickly as a physical book. After payment, we will send you a download link by e-mail, which you can use to download the e-book.
  • Which e-books formats can I buy from Boom uitgevers Den Haag?
    The Boom Basics series can be bought in EPUB 3.0 format; all other publications are only available in EPDF format. E-books ordered via our website are protected by watermarks.
  • What is watermark protection?
    E-books ordered via our website are protected by watermarks. The electronic watermark contains your personal details, both visibly and hidden. We always report abuse to the Stichting Brein (the Dutch association for the protection of artists’ rights).
  • The file name extension of an e-book is either .epub or .pdf. What are EPUB and EPDF?
    EPUB or EPDF is a file format that can be read on most e-readers, tablets and smartphones. If it is in EPUB format, the text in the file is automatically adjusted to suit the screen size of the device on which you are reading the book. If it is in EPDF format, the page size is automatically adjusted to suit the screen size.
  • How can I read an e-book on my PC?
    You can open an EPUB on your PC using one of the following programmes:
    - Adobe Digital Editions
    - Calibre e-book management
    - iBooks - Mobipocket eBook Reader
    - Kindle for PC - Sony Reader Library
    - Sigil

    You can open an EPDF file on your PC using Adobe Acrobat Reader (available free of charge) or on your Mac using the Preview function.
  • Is it also possible for me to print out an e-book?
    No, e-books are protected by watermarks and cannot be printed out.

Comments and complaints

Subscriptions

  • I want to report a change of address for my subscription.
    Address changes must be notified to us in writing (by e-mail or letter). You can send your change of address to our customer service: klantenservice@boomdenhaag.nl. We will adjust the address for you in our administration. 
  • I no longer have online access to my subscription.
    You can request a new password at any time via the login page of your subscription product with the e-mail address known to us.

    For other questions about online access to your subscription, please contact customer service: klantenservice@boomdenhaag.nl. Provide your subscription number, the name of the subscriber and the email address for this subscription. Your subscription number always starts with the letters ABO, followed by a number of digits. Do you not have this information? Then provide your address details and the name of the subscriber.
  • I want to cancel my subscription.
    You can pass on your cancellation to customer service: klantenservice@boomdenhaag.nl. You can cancel your subscription monthly after the end of the first subscription year. Cancellations must be notified to us in writing (by e-mail or letter).