Conditions

Cookie Statement


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When using Boom uitgevers Den Haag websites, Boom uitgevers Den Haag and/or third parties may collect information on your use of this and other websites, for example by means of cookies. A cookie is a small file which is sent along with the pages of a website and installed on the hard disk of your computer by your browser. The cookie allows your browser to be recognised on a repeat visit of the website. The information collected by Boom uitgevers Den Haag, for example by means of cookies, may be used for the following purposes:

For functional purposes: to simplify navigating and logging in on the Boom uitgevers Den Haag website or to remember your settings and/or preferences when using Boom uitgevers Den Haag websites.
Example: when you log in on a website, the cookie enables our system to  recognise that you are logged in when you next visit this same website. This means you don’t have to log in again.
For analytical purposes: to analyse the use of the Boom uitgevers Den Haag websites.
Example: we may keep track of the number of visitors visiting a certain web page, so that Boom uitgevers Den Haag knows which (parts) of its websites are popular. The above-mentioned information that is collected by Boom uitgevers Den Haag may be combined with personal data processed by Boom uitgevers Den Haag.

Removing and refusing cookies
Via the browser settings on your computer, you can remove previously installed cookies and refuse new cookies to be installed. The way in which you do this is different for each browser; consult the help function of your browser if necessary. In addition, you can refuse most cookies which are installed when using Boom uitgevers Den Haag websites both individually as well as collectively via www.youronlinechoices.com/nl/uw-advertentie-voorkeuren. Here you can also see which of the cookies mentioned are active on your browser.

After removing and/or refusing cookies, you can however keep seeing the ads.

Please note: if you refuse and/or remove cookies, you may not be able to use all website functionalities. Furthermore, the refusing or removing of cookies has consequences only for the computer and browser you use to perform this action. If you make use of multiple computers and/or browsers, you should repeat the above-named action(s) as many times as necessary.

Privacy
The Boom uitgevers Den Haag Privacy Statement applies to the personal data processed, possibly based on the cookies installed, by Boom uitgevers Den Haag.

Changes to this Statement
Boom uitgevers Den Haag reserves the right to make changes to this Cookie Statement. Each change will be published on this page. We advise you to consult this Cookie Statement regularly, so that you are always up to date with the contents of the latest Cookie Statement in effect. This Cookie Statement was last changed on 30 August 2018.

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Your Online Choices
Consumentenbond (in Dutch)

General Terms and Conditions

General Terms and Conditions of Delivery Boom Publishers Den Haag BV

version: 18 January 2019

These General Terms and Conditions apply to all agreements related to the delivery of content and services entered into by Boom and business clients.

Article 1 – Definitions
In these Terms and Conditions, the following terms have the following meanings:
Subscription:
an agreement in which Boom undertakes to periodically provide content and/or a service during the term of the subscription until the time of regular termination by client or termination by Boom.

Boom:
Boom uitgevers Den Haag B.V., with its registered office at Kanonstraat 4-IV, 2514 AR, The Hague, filed in the commercial register of the Chamber of Commerce under number 30136930, also trading as Boom bestuurskunde, Boom criminologie, Boom juridisch and Eleven international publishing.

Content:
all works, documents, information and other materials, in whatever form, whether or not they are digital, published by Boom or third parties and sold or made available for use by Boom, whether or not online, including books, e-books, daily newspapers, newspapers and weekly magazines, magazines, articles, calendars, phased plans, educational material, courses and databanks.

Service:
a service offered by Boom that Boom performs and that is commissioned by and/or on behalf of client, including but not restricted to a digital service, a course or training.

Digital Content:
any content in digital form that is not on a tangible medium and that is made available for use, including Content that is made available for use as a digital copy (download) or through a digital service (licence).

Digital Service:
a service through which Boom provides client with access to Digital Content, and may provide other functionalities, via software and/or an electronic communications network, available online or offline, via a website, app or in some other way.

User:
a natural person who is entitled to use the Content and/or Service on the grounds of the Agreement or the Terms and Conditions.

Client:
the natural person or legal entity, acting for purposes relating to his, her or its trade, business, craft or professional activities, who enters into an agreement with Boom.

Agreement:
the Agreement between Boom and Client for the purposes of the sale or making available for use of Content and/or a service in whatever form and entered into in any way whatsoever.

Terms and Conditions:
these General Terms and Conditions.


Article 2 – Boom’s identity
Name of user: Boom uitgevers Den Haag B.V.
Also trading as: Boom bestuurskunde, Boom criminologie, Boom juridisch and Eleven international publishing.
Business address: Kanonstraat 4-IV, 2514 AR The Hague
Telephone number: +31 (0)70 330 70 33
Available: from Monday to Friday from 9 a.m. to 5 p.m.
E-mail address: klantenservice@boomdenhaag.nl.
Website: boomuitgeversdenhaag.nl
Chamber of Commerce number: 30136930, VAT number: NL805186141B01


Article 3 – Scope of application and amendments to Terms and Conditions
1. These General Terms and Conditions apply to all agreements between Boom and Client. The Terms and Conditions can be accessed digitally on the Boom website, and will be sent immediately on request and without charge.
2. Boom expressly rejects the terms and conditions applied by Client and they are not part of the Agreement, unless Boom expressly accepts these terms and conditions in writing.
3. Boom is entitled to amend the Terms and Conditions. Amendments to the Terms and Conditions also apply to existing agreements. Boom will announce amendments to the Terms and Conditions on its website and in its newsletters before they come into effect. The amended Terms and Conditions come into effect two weeks after the announcement, or later at the time stipulated in the announcement.

Article 4 – Offers and conclusion of the Agreement
1. Offers from Boom constitute an invitation to make an offer and therefore cannot be accepted. Client makes the offer by placing an order or a request for the delivery of the Content or Service based on an offer.
2. The Agreement is concluded through Boom’s written acceptance of Client’s order or request, or through the actual implementation of the Agreement in which the order was established by Boom. Boom is at all times at liberty to reject an order or request from Client.
3. An electronic message is equivalent to a written notification for the application of the Terms and Conditions.
4. The Book 6, Sections 227b(1) and 227c of the Dutch Civil Code are excluded from application.

Article 5 – Price, invoicing and payment
1. Providing Content and Services is done based on the prices and rates stated at the time the Agreement is concluded. All prices applied by Boom are excluding VAT and excluding postage and administrative costs.
2. Boom is entitled to change prices and rates. Adjusted prices and rates are applicable from the time that they are stated.
3. Payment by Client must take place within 14 days at the latest of the time that the Agreement is concluded, and deposted into a bank and/or giro account designated by Boom, unless payment or advanced payment has been made by credit card, iDEAL or another manner allowed by Boom.
4. If Client exceeds the payment term, this will lead to default without notice of default being required. If the payment term is exceeded, Boom is entitled to charge default interest of 1% of the outstanding amount per month or part thereof, unless the statutory commercial interest is higher, in which case the statutory commercial interest is owed. Customer is liable for any judicial and extrajudicial costs (including lawyer’s fees) that Boom incurs for the collection of the invoiced amounts, with a minimum of 15% of the outstanding invoiced amount including any interest owed.
5. Client is not entitled to suspend his, her or its payment obligations. Client is not permitted to offset any payment obligation to Boom, irrespective of the reason, with a claim that Client has against Boom.
6. Boom is entitled to suspend the fulfilment of any obligation, including but not restricted to the delivery of Content or Services to Client, for as long as Client has not met his, her or its payment or other obligations to Boom, irrespective of the reason for this. Boom is disclaims liability for damages due to exercising its right to suspend performance.

Article 6 – Delivery, implementation and risk
1. Delivery of Content on a tangible medium is done by providing the tangible medium containing the Content to the address submitted by Client for that purpose. Delivery of Digital Content is done by sending a digital copy to an e-mail address submitted by Client for that purpose, or by sending an access code or means of verification for a Digital Service to an e-mail address submitted by Client for that purpose. Digital Content is only made available for use (licence) in accordance with the Article 7 as stated below.
2. An access code or means of verification is strictly personally. Client will treat the access code or means of verification as strictly personal and confidential. Client is not permitted to disclose the access code or verification means in public places or to give it to several persons or third parties, unless Boom expressly permits such disclosure in writing. If Client knows or reasonably ought to know that unauthorised third parties can access the access code or the verification means, Client will inform Boom of this immediately.
3. Client bears the risk of loss or damage from the time of the delivery of the Content.
4. Boom will endeavour to deliver Content, or have Content delivered, to Client within five working days of concluding the Agreement. This term is expressly a target date and not a final deadline.
5.Client is entitled to terminate the Agreement if delivery takes longer than thirty days.
6. Boom retains ownership of all goods delivered to Client until Client has settled in full all amounts it owes, or will owe, to Boom on any grounds whatsoever. This is a so-called extended retention of title.

Article 7 – Use of Digital Content (licence)
1. Boom grants Client non-exclusive, non-transferable and non-sublicensable user rights (licence) to the Digital Content and the software required for its use, if applicable.
2. Client’s user rights are issued for the duration of the Agreement. For the sale of e-books, Boom grants Client user rights for a ten-year period.
3. Unless expressly agreed otherwise in writing, user rights are restricted to the right to consult and use Digital Content for personal and non-commercial use or for internal business purposes. Client will not reproduce or disclose Digital Content, except as provided for in the Terms and Conditions and the Dutch Copyright Act [Auteurswet]. Commercial exploitation of Digital Content is not permitted under any circumstances. Furthermore, user rights may only be exercised by Users. If the Agreement does not stipulate who the Users are and how many there are, the user rights may only be exercised by one User.
4. Client is not permitted to make Digital Content available for use by any third parties other than Users, unless Boom has given prior written permission for this.
5. Contrary to the provisions of the above, Client is permitted to disclose or reproduce parts of the Digital Content for illustration purposes when teaching, to the extent that the intended, non-commercial purpose is justified, provided:
- Client can be classified as a non-commercial educational institution;
- Client clearly states the source, including the name of the creator, insofar as is reasonable;
- Client pays fair compensation to the creator or his or her successors in title;
- All the other conditions of Section 16 of the Dutch Copyright Act are met.

1. To comply with statutory fair compensation owed as referred to above, Client can contact the Dutch Publication and Reproduction Rights Organisation [Stichting Publicatie- en Reproductierechten Organisatie] at P.O. Box 3060, 2130 KB Hoofddorp, www.stichting-pro.nl).
2. Boom or its licensor(s) may take technical measures to protect their intellectual property rights. Client is not permitted to remove, circumvent or bypass these protection measures.
3. To the extent that it is reasonably necessary for the enforcement of intellectual property rights, Boom or its licensor(s) are entitled to impose temporary or permanent restrictions regarding the scope of the user rights or the number or types of devices on which the Digital Content may be consulted.
4. If Client acts contrary to this article, Boom is entitled to suspend access to Client’s Digital Content or web account with immediate effect, without prejudice to Boom’s right to recover from Client damages suffered (including costs incurred) in connection with the infringement in question. Boom cannot be held liable for the consequences of the suspension.
5. Temporarily restricted access to or availability of the Digital Content does not give Client the right to suspend payment for fees or payments owed. Client is not entitled to reimbursement of payments made by it if there is temporarily no access or restricted access to the Digital Content.

Article 8 – Availability and use of Digital Services
1. Boom endeavours to provide optimum availability of Digital Services, but can give no guarantees whatsoever regarding the availability.
2. Boom will carry out the necessary maintenance that could hinder the availability of Digital Services as far as possible outside normal working hours.
3. Client is not permitted to integrate or combine software, either entirely or in part, that is used when using Digital Services with software that has not been provided by Boom, unless Boom has given its express written permission for this.
4. Decompiling, reverse engineering or any kind of translation or adaptation whatsoever of software is forbidden, unless and only to the extent that these acts fall entirely within what is permitted under the Dutch Copyright Act.
5. Client is responsible, for his, her or its own account and risk, for the equipment, software and other facilities, including data communication facilities, required to be able to use the software. Client is responsible for the adequate security and virus protection for his, her or its computer or other systems.
6. Software that is used for Digital Services will be provided, without any guarantee, to Client in the condition in which it was at the time of delivery (‘as is’). Boom does not guarantee that the software is suitable for a specific objective, is free of errors, will work without interruption or that defects in the software will be corrected.
7. Temporarily restricted access to or availability of the Digital Services does not give Client the right to suspend the payment of fees or payments owed. Client is not entitled to reimbursement of payments made by it if there is temporarily no access or restricted access to the Digital Services.
8. Client and Users are obliged to enter their own names when creating accounts that enable them to use the Digital Services. Aliases are not permitted. If Client is under the impression that someone else is using his, her or its account or the Users’ account, he, she or it will inform Boom of this immediately.
9. Client is not permitted to make Digital Services available for use by any third parties other than Users, unless Boom has given prior written permission for this.
10. Uploading, hacking or spamming viruses or malicious code, or sending DDos attacks are not permitted.
11. Client is solely responsible for the content posted by it with Digital Services. Customer guarantees that he, she or it is authorised to post this content and that it does not infringe the rights of third parties. Customer indemnifies Boom against claims from third parties in that respect. Boom cannot be held accountable for the incompleteness or incorrectness of content posted by Client.
12. Posting content that is punishable, unlawful, hateful, threatening or pornographic, or violates the privacy of others is not permitted. Conduct contrary to generally accepted norms and values, such as inappropriate and hurtful language, racism, prejudices, bullying and intimidation, are not permitted.
13. If Client acts contrary to this article, Boom is entitled to remove content posted by Client and to suspend access to Client’s Digital Services with immediate effect, without prejudice to Boom’s right to recover from Client damages suffered (including costs incurred) on account of or in connection with the infringement in question. Boom cannot be held liable for the consequences of the suspension of access to the account.

Article 9 – Sale of Digital Content by Client
1. Client is not permitted to put into circulation the Digital Content that was made available as a copy for use, for instance, by selling the copy or a copy of it online, by offering it for sale, renting it out or lending it.
2. Insofar as exhaustion of copyright can be invoked with respect to the Digital Content within the meaning of Section 12b of the Dutch Copyright Act, and contrary to the provisions of the first paragraph, Client is only entitled to put the digital copy on the market if:
- he, she or it has obtained user rights for an indefinite period from Boom with respect to the copy in question;
- he, she or it has paid Boom a price that is in line with the market value of the copy;
- he, she or it hands over the licence for use as well as the copy itself, and renders his, her or its own copy unusable and can demonstrate that this has been done.
3. Renting and lending of Digital Content by Client is not permitted under any circumstances whatsoever.

Article 10 – Guarantee and returns
1. Boom guarantees that the Content and the Services comply with the Agreement, the specifications referred to in the offers, the reasonable requirements of soundness and/or usability, and existing legal obligations in force on the date that the Agreement was concluded. Nevertheless, Boom cannot vouch for the absence of errors or the completeness of Content or Services.
2. Client is entitled to return to Boom Content delivered on a tangible medium within 7 days after receipt. Boom will only accept returns if the tangible medium has not been used, is not damaged and is accompanied by the original packing slip or invoice, and if Client informs Boom in writing of the reason for the return.
3. Digital Content that is made available for use as a digital copy (download) or through a Digital Service (licence) including e-books, and Content that has been created in accordance with Client’s specifications cannot be returned.
4. If the return meets the conditions mentioned in the second paragraph, Boom will refund the amount paid by Client, excluding postage and administrative costs, within 30 days of receipt of the returned item.
5. Contrary to the provisions of the aforementioned, there is expressly no right to return orders placed via distributors, bookshops and retailers. If Boom permits returns in specific cases, terms and conditions may apply.

Article 11 – Complaints
1. Client must check delivered Content and/or Services for shortcomings immediately after delivery, submit complaints to Boom in writing and within 7 working days, and provide a clear and full explanation. Boom will handle the complaint in accordance with the complaints procedure that it applies. Failure to submit a complaint in good time will invalidate any claim against Boom with respect to defects in the delivered Content and/or Services.
2. Responses to complaints will be given within a period of 14 days after the date of receipt. If it is anticipated that a complaint will take longer to process, Boom will respond within the 14-day period with an acknowledgement of receipt and an indication of when Client can expect a more detailed answer.
3. Submitting a complaint does not suspend Client’s payment obligation.

Article 12 – Subscriptions
1. Unless otherwise stated in writing, all subscriptions that Boom offers are entered into for the remainder of the calendar year after the start of the subscription, after which they will be tacitly renewed for the next full calendar year. Client is entitled at all times to terminate a subscription at the end of the current period subject to a notice period of one month.
2. Notice to terminate can be done in writing or by e-mail. The notice to terminate can be addressed to Boom uitgevers Den Haag B.V., Kanonstraat 4-IV, 2514 AR Den Haag or to klantenservice@boomdenhaag.nl.
3. Prices for subscriptions to magazines are excluding VAT and including postage, unless otherwise stated in writing.

Article 13 – Courses/training programmes
1. Enrolment for a course or training is done through a written notification.
2. Client is entitled to cancel the enrolment in writing within 14 days of enrolment, without giving reasons and free of charge. After the expiry of this term, Boom charges 50% of the costs provided the cancellation takes place a month at the latest before the course is due to start. After that, the full costs will be charged.
3. When offering courses, Boom always states the minimum number of participants required. If this number is not reached, then Boom is entitled to cancel the course in question two days at the latest before the course starts due to insufficient participation and refund the enrolment fee, without having to pay Client any compensation whatsoever.
4. Course material is exclusively for own use or use within Client’s organisation, and must not be used for commercial purposes under any circumstances.

Article 14 – Privacy
1. Insofar as Boom processes personal data in the context of delivering Content and Services in the capacity of processor within the meaning of the GDPR for the Client as controller within the meaning of the GDPR, parties will conclude a processor agreement. This processor agreement is an integral part of the Agreement.
2. Boom may, in the context of customer relations, process personal data of employees or other persons under the direct authority of Client. This processing is set out in Boom’s Privacy Policy, which is available on Boom’s website. Client ensures that the persons in question are informed about this use.


Article 15 – Force majeure
1. With reference to the provisions of Book 6, Section 75 of the Dutch Civil Code, a breach cannot be attributed to Boom due to circumstances beyond its control, including war, the threat of war, mobilisation, insurrection, strikes or lockouts, fire, floods, illness and/or accidents that affect its staff, computer failures, interruptions to operations and reduced production, a lack of raw materials or packaging materials, transportation delays, judicial intervention, import restrictions or other government-imposed restrictions, and any other circumstance that hinder performance that are not exclusively beyond Boom’s control, such as non-delivery or late delivery of goods and services of third parties engaged by Boom.
2. Boom obligations are suspended in such cases. Only after the lapsing of a six-month period do Boom and Client have the right to terminate the Agreement either entirely or in part. Suspension and termination do not lead to any obligation to pay damages, even if Boom stands to benefit in some from this.

Article 16 – Liability
1. Boom is not liable for consequential damages incurred by Client, including but will not restricted to loss of profits, reputational damage and third-party claims.
2. Boom’s liability is limited to the amount for the case in question that is paid out under Boom’s insurance, plus the policy excess that is for Boom’s account according to the policy conditions for the insurance for the case in question. The claim to pay compensation to Client is only due and payable after Boom’s insurer has paid out.
3. If, for whatever reason, no payment is made under the insurance mentioned in the previous paragraph, Boom’s liability is limited to the total amount invoiced to Client during the previous 12 months, up to a maximum of € 10,000.
4. The limitation of Boom’s liability does not apply if deliberate intent or wilful recklessness is attributable to Boom.

Article 17 – Intellectual property rights
1. All intellectual property rights, including but not restricted to copyrights, model rights, database rights, trademark rights, trade name rights and patent rights, and others rights to and in connection with the Content and/or Services and know-how related to these are vested in Boom and its licensors.
2. Without Boom’s prior written permission, Client is not permitted to reproduce or disclose, entirely or in part, Content and/or Services delivered to Client by Boom, unless and to the extent that this is expressly permitted under the Agreement, the Terms and Conditions or mandatory law.
3. Nothing in the Agreement or the Terms and Conditions can be interpreted as an assignment of intellectual property rights with respect to the Content and/or Services.

Article 18 – Termination of the Agreement
1. Boom is entitled to terminate the Agreement with immediate effect, entirely or in part, in writing, without notice of default and without owing any compensation or payment whatsoever if:
- Client infringes any intellectual property rights to the Content and/or Service;
- Client has been granted suspension of payment;
- a petition for liquidation is filed against Client;
- the Dutch Debt Management (Natural Persons) Act [Wet schuldsanering natuurlijke personen] is applied to Client as a natural person;
- Client’s company is dissolved, wound up, terminated in some other way and/or is transferred to a third party without Boom’s prior written permission.
2. The provisions in the previous paragraph do not affect the possibility of dissolution under the law.
3. If the Agreement is terminated, all obligations that Client has to Boom are due and payable immediately and in full.
4. Termination of the Agreement will result in the lapsing of Client's rights to use the Content and/or Services with immediate effect.
5. Boom is at all times entitled to terminate the Agreement, subject to a notice period of one month, unless otherwise provided in the Agreement.

Article 19 – Applicable law and competent court
1. The Agreement is governed by Dutch law. The application of the Vienna Sales Convention is excluded.
2. The competent court in The Hague has exclusive competence over any disputes that may arise in connection with or related to the Agreement.

Article 20 – Other provisions
1. If a provision in the Terms and Conditions is non-binding, either entirely or in part, the other provisions will remain in full force. The non-binding provision will, in this case, be deemed to be replaced by a provision that is binding and that deviates as little as possible from the content and purport of the non-binding provision.
2. Boom is entitled to assign its rights and/or obligations under the Agreement entered into with Client to subsidiary and/or group companies or to its legal successors. Boom will be released from its obligations to Client on account of the assignment. Customer is obliged, immediately on Boom’s request, to cooperate fully with everything required for the assignment in question.
3. Client’s rights under the Agreement cannot be assigned without Boom’s prior written consent. This provision has effect under property law as referred to in Book 3, Section 83(2) of the Dutch Civil Code.

Boom Uitgevers Privacy Policy

General

This is the Privacy Policy of Koninklijke Boom Uitgevers BV and its subsidiaries, hereinafter referred to as ‘Boom Uitgevers’.

Boom Uitgevers greatly values your privacy and is convinced that protection of the private sphere of its customers and website visitors is essential. Boom Uitgevers will handle your data carefully and will ensure that any processing of your data meets the applicable laws and regulations. We would like to inform our customers and website users about the way in which we handle the collecting and processing of their personal data.

This privacy policy may be changed from time to time if new developments give cause to such. The latest privacy policy can be found on www.boom.nl. Boom Uitgevers will inform you about major changes before they take effect.
Boom Uitgevers also recommends that you regularly consult this privacy policy so that you may be aware of any changes. The privacy policy always states the date of the latest change.

This privacy policy was last changed on 30 August 2018.

Table of Contents

1. When does this privacy policy apply?
2. Who is responsible for your data?
3. Which data do we process and to what end do we use them?
4. How do we obtain your data?
5. Providing data to third parties
6. Passing on personal data to third countries
7. Data security
8. Your rights
9. Contact

1. When does this privacy policy apply?
This privacy policy applies to all data Boom Uitgevers collects and processes of its customers and users of its products, websites, web shops, mobile applications and other services The following companies belong to Boom Uitgevers:

Koninklijke Boom uitgevers B.V.
Stationsweg 66
7941 HG Meppel
+31 0(522) 266111
www.boom.nl

Boom uitgevers Amsterdam B.V.
Prinsengracht 747-751
1017 JX Amsterdam
+31 0(20) 52 00 120
www.bua.nl

Boom uitgevers Den Haag B.V.
Kanonstraat 4-IV
2514 AR The Hague
+31 (0)70 330 70 33
www.boomdenhaag.nl

Edu’actief B.V.
Stationsweg 66
7941 HG Meppel
+31 0(522) 235235
www.eduactief.nl

Uitgeverij Sarphati B.V.
Horaplantsoen 20
6717 LT Ede
+31 (0)318) 648 500
www.uitgeverij-sarphati.nl

Boom voortgezet onderwijs B.V.
Ubbo Emmiussingel 19
9711 BB Groningen
www.boomvoortgezetonderwijs.nl

De Tijdstroom
Janskerkhof 26 (in de Janskerk)
3512 BN Utrecht
+31 (0)30 2364450
www.tijdstroom.nl

Boom Medische Uitgevers BV
Vondellaan 150
3121 GH Utrecht

Boom uitgevers distributiecentrum B.V.
Stationsweg 66
7941 HG Meppel
+31 (0)522 237 555

If you arrive at a third-party website or application via a digital service of Boom Uitgevers, the privacy policy of the third party concerned applies to the processing of your data. Boom Uitgevers is not responsible for the processing of your personal data via these websites or applications. You are advised to consult the privacy policy of this third party.


2. Who is responsible for your data?
The relevant Boom Uitgevers subsidiary you are doing business with and/or you provide your data to acts as the controller of your data. Most of your data is also processed centrally at the Koninklijke Boom uitgevers BV holding company, which provides its subsidiaries with general and technical support including with regard to ICT/security and administration/finances. In this event, Koninklijke Boom uitgevers BV acts as joint controller for the subsidiary concerned. Furthermore, some data will be forwarded to Boom distribution centre, which is responsible for distributing publications within the group and acts as the processor of your data in this role.

Boom Uitgevers as processor
In addition, Boom Uitgevers can act as processor for third parties. This is the case if you purchase the product/service from Boom Uitgevers through a third party, for example for primary, secondary and vocational education and for test products of Boom test training. In these cases, the third party through which you use or purchase the product/service, for example the school or the test agency concerned, is the controller for the processing of data.


3. Which data do we process and to what end do we use them?
When offering our products and services, Boom Uitgevers processes (personal) data of its customers, relations, suppliers and of visitors/users of its websites and applications. Which personal data is processed may vary for each product and service. In general, the following (categories of) data are collected and processed for the following purposes:

A. Ordering products and/or providing services
You can order books, journals and other paper and digital publications, courses or other products and/or services via our website and also via telephone or in writing. Teachers may for example register for the electronic teacher service, where they can, for example, examine or download evaluation copies.
This involves the processing of personal data, such as name and address, gender, telephone number, e-mail address, the position of the customer, the name of the company and/or organisation of the customer, details concerning the size of the company and the industry in which the company or organisation operates, VAT number and the Chamber of Commerce number, financial details such as bank account number, ordered products/services, interests reported.

Purposes for the processing of the above-mentioned data:
a) for realising and performing the agreement
to supply the products, services or information you selected, for accounting purposes, invoicing, audit, verification of credit and other payment cards. In addition, we will use your details to communicate with you and maintain our relationship; we may on occasion contact you by e-mail or post for administrative or operational purposes, for example in case of a service message. Please be aware that these messages are not for marketing purposes and you will receive them even if you have turned off the option for receiving commercial messages for similar products or services by Boom Uitgevers.
The legal ground for this processing is performance of the agreement.
b) to meet administrative, fiscal and legal obligations and to protect our business interests
for collection, fraud screening, safety, security and legal purposes, such as dealing with disputes and meeting applicable laws and regulations.
The legal ground for the above-mentioned purpose is to meet a legal obligation. Where this is not the case, as in collection, fraud screening, safety and security, the legal ground is the legitimate company interest of Boom Uitgevers to prevent fraud and other misuse of its services, to secure its website and products and defend, preserve or strengthen its legal position.
c) to keep you informed of our latest news and the products and services of Boom Uitgevers
we will inform you electronically and usually in the form of a newsletter about interesting news, recently published editions and similar products and services of Boom Uitgevers, if you so desire.
The legal ground for this is the legitimate interest of Boom Uitgevers to develop marketing activities. Upon your purchase, you can choose to opt out, and you will always have the opportunity afterwards to object against receiving electronic messages from Boom Uitgevers for marketing purposes in relation to its own similar products or services.
d) to personalise and improve your customer experience
to make you personalised offers and/or adjust the information offered to you or carry out market research based on your previous purchases and/or use of our services. This partly depends on your cookie settings. We refer you to our cookie policy for more information on this.
The legal ground for this processing is your consent.
e) to analyse, maintain, improve and secure our products, websites and accompanying services
Based on information about your interests and use of our products and services and any evaluations completed by you, we try to improve our products and services.
The legal ground for this processing is the legitimate interest of Boom Uitgevers to understand how customers use its services in order to improve and optimise them.

B. Creating a user account on a website or in an app, registering for a digital newsletter, requesting information
In these cases, personal data are processed, such as e-mail address, user name, password, occupation and/or position of the person concerned, the school where the person concerned works, interests reported.

Purposes for the processing of the above-mentioned data:
a) for realising and performing the agreement
to create and facilitate your account and/or to send the information you requested.
The legal ground for the above-mentioned purpose for the processing is performance of the agreement.
b) to meet administrative and legal obligations and to protect our business interests
for legal purposes, such as dealing with disputes and meeting applicable laws and regulations.
The legal ground for the above-mentioned purpose is to meet a legal obligation. Where this is not the case, such as legal purposes, the legal ground is the legitimate interest of Boom Uitgevers to defend, preserve or strengthen its legal position.
c) to keep you informed of our latest news and the products and services of Boom Uitgevers
we will inform you electronically and usually in the form of a newsletter about interesting news, recently published editions and similar products and services of Boom Uitgevers only if you have given us explicit permission to do so.
The legal ground for this is consent. You have given Boom Uitgevers express permission for this, for example by opting in. You can withdraw your permission at any time.
d) to personalise and improve your customer experience
To make you personalised offers and/or adjust the information offered to you based on your use of our services. This depends on your cookie settings. We refer you to our cookie policy for more information on this.
The legal ground for this processing is your consent.
e) to analyse and improve our products, websites and accompanying services, as well as to maintain and secure them.
We try to improve our products and services based on information about your interests and any use of our products and services and any evaluations completed by you. This information also helps us to better maintain and secure our products and services.
The legal ground for this processing is the legitimate interest of Boom Uitgevers to understand how customers use its services in order to improve and optimise them and to secure and maintain its website and products.

C. You supply us with products or product parts and/or services
We collect personal data of our suppliers – which includes our authors, editors, translators, illustrators and other freelancers – such as name and address, gender, telephone number, e-mail address, the position of the supplier, the name of the company and/or organisation of the supplier, details concerning the size of the company and the industry in which the company or organisation operates, VAT number and the Chamber of Commerce number, contract details and financial details such as bank account number.

Purposes for the processing of the above-mentioned data:
a) for realising and performing the agreement
to receive products, services or information we ordered for accounting purposes, calculation and payment of royalties, verification and payment of invoices, audit, credit and other payment card verification and, in the event of copyright statement, to state the correct source. And to communicate with you and to maintain our relationship.
The legal ground for the above-mentioned purpose for processing is performance of the agreement.
b) to meet administrative and legal obligations
for legal purposes, such as dealing with disputes and meeting applicable laws and regulations.
The legal ground for the above-mentioned purpose is to meet a legal obligation. Where this is not the case, such as legal purposes, the legal ground is the legitimate interest of Boom Uitgevers to defend, preserve or strengthen its legal position.

Legal ground legitimate interest?
If we have stated that the legal ground for processing is a legitimate interest, we have weighed these interests against your legitimate interests. Where necessary, we have taken appropriate measures to limit the consequences for you and to protect you from unjustified damage. Our legitimate interests are for example security purposes, our business interest to collect debts and screen for poor credit risks, and our interests to provide you with better services and to make you personalised offers. When we process your personal data for our legitimate interests, you have the right to object to this at any time on the grounds of reasons related to your specific circumstances (see Chapter 7).

Store
We store your personal data for as long as is required for the purposes as described in this privacy policy or insofar as is required to meet applicable laws and regulations and to resolve disputes.

4. How do we obtain your data?
We collect the above-mentioned categories of personal data in the following ways:
a. Data you have provided us
When you purchase a product or service from us, create an online account, register for receiving a newsletter, the teacher service or one of our events or if you participate in a promotional campaign.
b. Data we collect automatically
Data concerning the equipment used such as a unique device ID, version of the operating system and settings of the equipment you are using to gain access to a service;
Data concerning the use of a service, such as the point in time you make use of it and the type of service that is used;
Location data originating from your equipment or derived from your IP address which is passed on to us when you use a specific service;
More information about this can be found in the cookie policy on our website or the mobile apps you use.
c. Personal data we receive from commercial partners
Boom Uitgevers may receive information about you from commercially available sources, which can give us certain data about you with your permission. For example, we receive information from BME Onderzoek BV (Lisweb) concerning teachers and the subject they teach and the school where they work. BME Onderzoek provides only those data in respect of which they have valid grounds for providing them.
d. Personal data we receive from the provider of your social network, which is dependent on your settings for social networks.
If, for instance, you log in to our services using a social media account, we can – depending on your settings – receive your social media profile, including contact details, interests and contacts. On your social media provider’s website, you can find more information about this, such as the privacy policy of the provider and about changing your settings.

5. Providing data to third parties
a. Internally: within the group of Boom Uitgevers
As stated in Chapter 2, your data will also be shared internally with Koninklijke Boom Uitgevers BV, in which case Koninklijke Boom Uitgevers BV acts as joint controller together with the relevant Boom Uitgevers’ subsidiary. Insofar as Koninklijke Boom Uitgevers BV acts as joint controller, you can exercise your rights in full in the manner stated under 8. Furthermore, some data will be forwarded to Boom distribution centre, which is responsible for distributing publications within the group and acts as the processor of your data in this role.
b. External Processors
Your data can, without your consent, be provided to parties Boom Uitgevers involves for the performance of its service provision (for example the supplier of a product you ordered). In this event, your data will be used only for the purpose for which you have provided them (for example for delivering the product). Third parties Boom Uitgevers involves for this do this in the capacity of processor for Boom Uitgevers. With regard to Google Analytics we would like to say that we concluded a processing agreement with Google, we mask the last octet of your IP address, we don’t share the data with Google and that we don’t make use of any other Google services in combination with the Google Analytics cookies.
c. Other parties
Boom Uitgevers may also involve third parties, such as DoubleClick, for analysing the data on your use of the website and for personalising its websites and communications, and for showing relevant offers and ads. This will happen only if you have given informed consent for this. Only if Boom Uitgevers is legally obliged to do so will your personal data be provided to regulators, fiscal authorities and investigation authorities.


6. Passing on personal data to third countries
In principal, your personal data will not be passed on to recipients in countries outside the European Economic Area. However, this may happen in the context of our service provision or the delivery of products. For example, we make use of MailChimp and Google Analytics, which both have their main office in the United States. Boom Uitgevers will always make sure that data is passed on only when this is allowed based on applicable (European) privacy regulations, for example because the country in question offers an appropriate level of protection or if an unmodified model contract is used which is intended for this purpose and approved by the European Committee (hereinafter: ‘EC Model Contract’).

7. Security
Boom has taken proper technical and organisational safety measures to secure your data against loss or unlawful use.
For all its systems and ICT services, Boom makes use of specialised parties such as data centres and ICT suppliers. These parties supply suitable physical, technical and organisational safety measures for all your data. The suppliers involved have relevant ISO and NEN certification and take all additional measures which can and may be expected of these specialised partners in view of the current state of the art.
In addition to the security measures taken on our side, such as encryption of your data, we advise you to take the appropriate care in selecting a password and to make sure your login details remain secret.

8. Your rights
You can invoke all the rights you have at any time in accordance with the applicable privacy legislation, such as (a) request inspection of the data Boom Uitgevers has collected about you, (b) have these data rectified (c) have your personal data removed, (d) limit the processing of your data, (e) the right to data portability and (f) your right to object against processing of your data.
a. Right to inspect
You are allowed to ask us if we process your personal data and, if this is the case, to request an overview of the processed (categories) of data. When we provide access to inspect these details, we will also give you extra information such as to what end the data are processed.
b. Right to rectification
You have the right to (have) your data changed if they are not correct and/or complete. On request, we correct inaccurate personal data and complete incomplete personal data, while taking account of the purpose for which they are processed. If applicable, you can also change the entered personal data yourself via your user account.
c. Right to removal
You also have the right to have your personal data removed from our systems under certain circumstances (as described in Article 17 of the General Data Protection Regulation – GDPR).
d. Right to limitation of processing
You have to right to suspend the processing of your personal data. Article 18 of the General Data Protection Regulation (GDPR) states in which cases this is possible.
e. Right to data portability
Your right to data portability means that you may ask us to pass on your personal data to you or another data controller in a structured, standard and machine-readable format if technically possible.
f. Right to object
You also have the right to object to the processing of your personal data. This means that you may ask us to stop processing your personal data. This applies if the legal grounds for processing are formed by ‘legitimate interests’.

You can object against the processing of your personal information for direct marketing purposes at any time and free of charge. You can unsubscribe for newsletters from Boom Uitgevers via the link in the newsletter in question. In addition, you can always withdraw your consent for the use of your personal data for direct marketing purposes via privacy@boom.nl. We aim to process the withdrawal of your consent for using your postal address, e-mail address or telephone number within two weeks. You may therefore still receive a number of messages after withdrawing your consent.

In addition, you may withdraw any consent you have given for processing at any time by clicking the unsubscribe link in your e-mail or by adjusting your communication preferences in your account.

If you want to make use of one of the options mentioned above, you can do this by e-mail to:
privacy@boom.nl

or in writing to:
Boom Uitgevers
attn. Klantregistratie (Customer Registration)
Stationsweg 66
7941 HG Meppel

To make sure we are dealing with the correct person, we may ask you to confirm your request via the account linked to your e-mail address and/or, in case of doubt, we will ask you to send a copy of your valid passport, driving licence or proof of identity with your request.

Situations may arise where we can refuse or restrict your rights as described above. In this event, we will carefully judge whether such an exceptional situation applies and inform you of this. We may for example refuse to remove (some of) your personal data if processing such data is still necessary to perform the agreements or to meet legal obligations.

If you have any questions or complaints or if you want to respond to this privacy policy, you can contact us by telephone or via privacy@boom.nl. You furthermore have the right to submit a complaint with the Nederlandse Autoriteit Persoonsgegevens (Dutch Data Protection Authority) on https://autoriteitpersoonsgegevens.nl in The Hague.


Your rights if Boom Uitgevers is a processor
You will have to apply to the relevant data controller. If Boom Uitgevers is involved in dealing with a request to inspect, correct and remove data on the instruction of a data controller, it will act in accordance with the policy of the data controller involved.

9. Contact
Should you have any questions regarding the manner in which Boom Uitgevers handles your data, you can contact Boom Uitgevers via privacy@boom.nl.